Delivery & Returns

Delivery & Returns

DELIVERY OPTIONS

Annie Officiel currently ships to the UK only. We will be expanding into more territories very soon.

DELIVERY INFORMATION UK

For all orders placed before 2pm, we will endeavour to ship your order on the same day via DPD’s next day service. 

Orders placed after 2pm will ship the following business day. Orders placed after 2pm on a Friday will ship the following Monday.

Once shipped, you will receive a shipping notification from DPD with your allotted day and time for delivery. 

RETURNS 

If for any reason you are not satisfied with your purchase, we offer a free returns policy. 

All items must be returned within 14 days of receipt of your order. Please complete the enclosed Returns Form and attach the pre-paid delivery label. If for any reason the paperwork is not enclosed with your order, please contact a member of the team at CustomerCare@AnnieOfficiel.com 

All items must be returned new, unused and in the original packaging with all Annie Officiel tags and labels attached. 

On receipt of your return, the items will be inspected by our team and providing they are sent back as per the Annie Officiel Returns Policy, we will process your refund within a maximum of 14 days. The account holder will receive a confirmation email once the refund has been processed. 

Items received outside the returns window will be reviewed at the discretion of the Annie Officiel team. 

If for any reason your item develops a fault, we will offer a full refund within 6 months of purchase. 

Whilst we fully inspect all our garments, if the item you receive is damaged or has a clear manufacturing fault, please contact us immediately at CustomerCare@AnnieOfficiel.com

All Annie Officiel garments are made with special care, we recommend wearing a protective silk scarf when trying on your items to avoid transferring cosmetics. 

Please note, all items returned to us as faulty will be fully inspected by our technical team. Any item that is returned as damaged as the result of wear and tear will not be considered as faulty and will be returned back to the customer. For example, items returned that are marked or stained with make-up, perfume or deodorant, soiled, material that contains snags or fabric pulls or garments that have not been washed according to the wash care instructions.